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La choc FAQs
Chocolate Experiences
Where do they take place?
Our chocolate making workshops take place in our beautiful chocolate making workshop studio in Coxhoe, Co. Durham. It is just across the road from our chocolate factory which you are welcome to visit as well, and there is free parking right outside.
Are they accessible for people in wheelchairs?
Unfortunately our studio is not currently wheelchair accessible. This is something that we are working on.
How many people can attend?
We run workshops for up to 16
people.
Will the workshop be exclusive to me and my party?
For bookings of 5 of more people, yes. If you book for less than 5, there may be others in your workshop.
Are your experiences suitable for children?
Yes, we cater for ages 8+ in our workshops, or 6+ in our private birthday parties. In our workshops we do request that children are accompanied by an adult.
Do I need to bring anything with me?
No just yourself, we have aprons to protect your clothing.
Do we get to eat the chocolate?
Of course. There are lots of opportunities for tasting during our workshops, and you also take home everything you make.
What is your cancellation policy?
Once you have booked your workshop, it is not possible to cancel, however we will be able to rearrange with more than 7 days notice. This is not however an option on seasonal workshops, including Advent Calendar Making and Easter Egg Making.
Can I rearrange for another date?
If we have more than 7 days notice we will be able to rearrange your workshop.
Chocolate Products
Are your products suitable for vegetarians?
Yes, all are suitable for vegetarians except for our Rocky Road.
Are your products suitable for vegans?
Our products are vegan friendly. The La Chocolatrice kitchen is small (but perfectly formed!), so please be aware that that in addition to the ingredients listed in our ingredients, our delicious products may possibly contain traces of soya, nut (including peanuts), milk, barley, egg, gluten, sesame and sulphur dioxide.
Is your chocolate sustainable?
Yes, we work with Cocoa Horizons to source sustainable cocoa that helps to create thriving communities and prospering farmers. Find out more about Cocoa Horizons: https://www.cocoahorizons.org/
We also care deeply about our planet and it is important to us that the packaging we use is sustainable. We are proud to say that our packaging is biodegradable and compost within 21 days, whilst the paper that our labels are printed onto is recycled and can be recycled.
How should I store my chocolate?
The best place to keep your chocolate is somewhere cool and dry.
Are there corporate discounts for large orders?
We may be able to offer a discount depending on the size of the order. We are also able to offer a bespoke label service for corporate orders too!
Do you supply trade?
Yes we do. Our chocolate is currently stocked in a number of shops around the North East, and we seeing our beautiful products on their shelves. If you’d be interested in stocking out chocolate, please get in touch.
Do you take large orders for events such as weddings?
Yes, we offer a bespoke label service, so are able do large order for weddings, party favours etc.
Delivery & Returns
Do I have to pay for postage?
We offer free postage on orders over £40. Otherwise you will be charged at standard Royal Mail prices.
Can I click and collect?
Yes, you can click and collect and we recommend doing this at busy times.
Do you ship overseas?
We don’t currently but this is something we are working on.
What is your shipping policy?
We aim to ship your order as quickly as possible. Our posting days are Tuesday, Wednesday, Thursday and Fridays.
What is your return policy?
Unfortunately, we are unable to accept returns, due to our product being perishable.
I haven't received my order, what should I do?
Please allow 5 working days for your order to arrive. It has still not arrived, please email hello@lachoc.co.uk and we will take a look.
What if my order arrives damaged?
If your order arrives damaged please take clear photos and send them to hello@lachoc.co.uk with a brief description of the damage. We’d love to fix it for you.